The customer may not take the order if: Order does not match the information listed on the online store The flowers aren't fresh The composition or flowers are damaged Return policy for other products. Online orders are processed immediately and cannot be canceled. When the product is delivered to the buyer, he can return it within 14 days in perfect, unused condition and in its original packaging. Refund When we receive the returned product, we will let you know if the amount is refundable or not based on the condition of the product. Delivery To return a product, contact us. Shipping cost for returned item is the responsibility of the buyer. For further questions, contact us.